Attention Medicare Customers
Please review the following information. If you are a current Medicare customer, you will also receive this information in a letter mailed to you.
After careful consideration, we have chosen to end our enrollment in the Medicare program, effective September 1, 2021. The increasingly complex regulations and rising costs associated with maintaining our enrollment impact our ability to keep product prices low. Our focus will continue to be to ensure the AMPatch is affordable for all those who use them.
What does this mean for you?
You may still place your regularly-scheduled orders with us until August 31, 2021, and we will submit claims for reimbursement to Medicare for those orders. After August 31, 2021, we will no longer be enrolled in the Medicare program, and cannot submit claims on your behalf. If you choose to continue to order from us, your supplies will no longer be covered by Medicare, even if you choose to submit your own claims.
We urge you to contact a DME (Durable Medical Equipment) supplier or pharmacy as soon as possible to establish a patient/customer file. You may request a copy of your records to be sent directly to you via mail, fax, or secure, encrypted e-mail to assist you in the process. To find a new Medicare supplier:
• Visit www.medicare.gov. Under “Providers and Services” select “Find Medical Equipment & Suppliers” and follow the instructions, or
• Call 1-800-Medicare (1-800-633-4227) for assistance in choosing an in-network supplier, or
• We can provide contact information for several suppliers who currently carry the AMPatch Stoma Cover. We are also happy to work with your preferred local suppliers and pharmacies.
Thank you for allowing us to serve you. We value our relationship with you, and will continue to work hard to ensure the AMPatch is a trusted product for all continent ostomates.
Austin Medical Products, Inc.