Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
- You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
- You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by contacting Crystal Brown, Vice President at 800-223-9310.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
- We will not retaliate against you for filing a complaint.
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
- We may contact you for fundraising efforts, but you can tell us not to contact you again
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
We never market or sell personal information.
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
Personal Information You Choose to Provide
In General. While Austin Medical Products, Inc. does not generally require that you provide us with personally identifiable information in order to visit and use the Austin Medical Products Sites, in order to purchase products, we may enable you to provide or post personal information about yourself, including information that could reasonably be used to contact you or to identify you personally, such as first and last name, email address, mailing address, fax number, telephone number, and hospital/facility information (collectively, “Personal Information”). If you choose not to provide Personal Information or other information to us, you may not be able to participate in certain functionalities of the Austin Medical Products Sites. If we combine any demographic or other information we collect about you with Personal Information about you, we will treat the combined information as Personal Information. Individuals Under 13 Years of Age. The Austin Medical Products Sites are open to all individuals. We do not knowingly collect or permit the collection, storage or use of any Personal Information from anyone under 13. If you are a parent or guardian who knows or has discovered that your child under the age of 13 has submitted Personal Information or other information without your permission, upon request, we will promptly: (a) provide direct notice to you indicating what, if any, Personal Information of your child has been collected and how it has been used and/or disclosed; (b) remove your child’s Personal Information or other information from our database, cease the use of such information and direct any other party with access to such information to do the same; and (c) notify you of our compliance with the above. Consent to Processing. The Austin Medical Products Sites are administered from in the United States and the Sites may be replicated to various locations around the world to offer better performance to you. If you are located in the European Union or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Sites, or providing us with any information, you understand and expressly consent to this transfer, processing and storage of your information in the United States, where privacy laws may not necessarily be as comprehensive as those in your country.
Social Network Applications
Functionality on the Austin Medical Products Sites may permit interactions between the Sites and third-party websites, enabling you to “like,” “share,” or otherwise post content to third-party websites or applications. If you choose to do so, shared information (including any Personal Information) may become public, including being visible on the Sites. The third-party social network websites or applications may allow us to collect and share (or the third party to share) information about you, including Personal Information. We may also receive information about you if other users of social network websites give us access to profiles and you are a “friend” or other connection, or if information about you is otherwise accessible through your social network or interactive webpage or application.
Information Automatically Collected and Stored
During your visit, Austin Medical Products, Inc. automatically collects and stores the domain and host from which you access the internet, the internet address of the website from which you linked directly to the Austin Medical Products Sites (if applicable), the date and time you arrived at the Austin Medical Products Sites, how long you spent on the site, which pages you visited, your internet protocol (IP) address, the location of any device used to access the Austin Medical Products Sites, and your computer’s operating system and browser software.
Cookies and Other Tracking Technologies
The technologies used on the Austin Medical Products Sites to collect Use Information, including Device Identification, may include: “Cookies” (which may be html files, Flash files or other technology) are small text files that help store user preferences and activity. A Cookie is placed on a Device when it is used to visit the Sites or otherwise access our online offerings. Cookies may be used for many purposes, such as remembering you and your preferences, tracking your visits to our webpages and customizing your Site experience. If you choose to disable cookies on your Device, some features of the Sites or our online offerings may not function properly. “Sessions” are semi-permanent interactive information interchanges between two or more communicating devices. A session is established and later taken down. An established session may involve more than one message in each direction. A session is typically, but not always, stateful, meaning that at least one of the communicating parts needs to save information about the session history in order to be able to communicate. A session is the basic requirement to perform connection-oriented communications. An HTTP exchange between a browser and a remote host may include an HTTP cookie, which identifies state, such as a unique session ID, information about the user’s preferences or authorization level. “Web beacons” (also known as image tags, pixel tags, GIFS or web bugs) are small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Austin Medical Products Sites, to monitor how users navigate the Sites, to count how many sent emails were actually opened or to determine whether content sent was actually viewed. An embedded script is programming code that is designed to collect information about your interactions with the Austin Medical Products Sites, such as the links you click on. The code is temporarily downloaded onto your Device from our server or a third-party service provider, is active only while you are connected to the Sites, and is deactivated or deleted thereafter.
Austin Medical Products, Inc. uses commercially reasonable safeguards to help secure and protect your Personal Information. However, no transmission or storage of information can be guaranteed to be absolutely private and secure. Austin Medical Products, Inc. does not ensure the security of any information you transmit to us, and your use of the Sites and provision of information to us is at your risk.
Use of the Information You Provide
Opting Out of Email
If you provide us with your email address, we may send you emails regarding Austin Medical Products, Inc. or the products we offer. You can choose to opt out of receiving email from Austin Medical Products, Inc. at any time. If you wish to opt out with respect to more than one email address, you must provide a separate request for each email address. Every email sent from Austin Medical Products, Inc. will include appropriate unsubscribe instructions. To opt out of all email marketing messages from us, you must follow the instructions provided with each email.
Links to Other Sites
Notice to California Residents
California Privacy Rights: If you are a California resident, you have the right to receive: (a) information identifying any third party(ies) to whom Austin Medical Products, Inc. may have disclosed, within the preceding calendar year, your personal information for that third party’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain such information free of charge, please write to us at Austin Medical Products, Inc., PO Box 1830, Conway, NH 03818, Attn: California Privacy, or submit your request to firstname.lastname@example.org. Austin Medical Products, Inc. will respond to these requests within thirty (30) days. Requests that come to Austin Medical Products, Inc. by other means may receive a delayed response.
Our websites, including www.ampatch.com and other Austin Medical Products, Inc. websites, online applications, blogs, social network sites, or other online or wireless sites, accessed via computer, mobile device, or other technology (“Austin Medical Products, Inc. Sites” or “Sites”) are published and maintained by Austin Medical Products, Inc.. When you enter any of the Sites, that site may have its own terms and conditions of use which are specific to it. When you access, browse, or use the Sites, you accept, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth on any of the Sites. The terms “we” and “us” refer to Austin Medical Products, Inc., and the terms “you” or “your” refers to the user or viewer of the Sites.
Your Right to Use the Sites and Its Content
1. INTELLECTUAL PROPERTY AND USE OF CONTENT
Patents. All patents issued to and patent applications filed by Austin Medical Products, Inc. are the property of Austin Medical Products, Inc. and are protected by United States and foreign patent laws. Any use of these patented or patentable assets is prohibited without the specific prior written consent of Austin Medical Products, Inc..
General Disclaimers. YOUR USE OF THE SITES IS AT YOUR OWN RISK. ALL SERVICES, INFORMATION, PRODUCTS, AND MATERIALS OBTAINED THROUGH THE SITES INCLUDING ALL CONTENT, LINKS, AND “COOKIES,” ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, AUSTIN MEDICAL PRODUCTS, INC. DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH REGARD TO THE SITES, CONTENT, PRODUCTS, SERVICES, AND INFORMATION CONTAINED ON OR MADE AVAILABLE THROUGH THE SITES, INCLUDING, BUT NOT LIMITED TO, THE AVAILABILITY OF PRODUCTS OR SERVICES AND THE ACCURACY OF THE CONTENT. AUSTIN MEDICAL PRODUCTS, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER THAT THE SITES AND ACCESS TO THE SITES ARE FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITES.
AUSTIN MEDICAL PRODUCTS, INC.’S PRODUCTS ARE ONLY SUBJECT TO A SEPARATE WRITTEN WARRANTY, IF ANY, ACCOMPANYING THOSE PRODUCTS. AUSTIN MEDICAL PRODUCTS, INC. MAKES NO REPRESENTATIONS, WARRANTIES, OR RECOMMENDATIONS WITH RESPECT TO ANY TREATMENT OR ACTION WITH RESPECT TO THE APPROPRIATENESS OF ANY MEDICAL DEVICES OR PROCEDURES ABOUT WHICH INFORMATION OR CONTENT IS PROVIDED WITHIN OR THROUGH THE SITES.
Disclaimer of Medical Liability. AUSTIN MEDICAL PRODUCTS, INC. DOES NOT PROVIDE MEDICAL ADVICE. The contents of the Sites are for general informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Reliance on any information provided on the Sites is solely at your own risk. Individual medical needs are very different; you should not assume that the information on the Sites concerning certain courses of treatment or outcomes will apply to you. Rather, you should evaluate your medical condition and make treatment decisions based upon consultation with your physician.
The contents of the Sites may be of interest to medical professions or other health care providers. Medical professionals and health care providers should exercise their own judgment in determining whether a particular product or procedure is appropriate for their practice or their patients.
Payment Terms. Unless otherwise indicated in writing to you, the full purchase price of products sold through the Sites will be billed at the time of shipment. Austin Medical Products, Inc. will debit cards upon shipment. Austin Medical Products, Inc. may change these payment terms without notice at its sole discretion.
Limitations of Liability. IN NO EVENT SHALL AUSTIN MEDICAL PRODUCTS, INC. OR ANY OF ITS AGENTS, THIRD-PARTY CONTENT PROVIDERS, AND SUPPLIERS, OR THE RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR CONTRIBUTORY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA), WHETHER IN AN ACTION IN WARRANTY, CONTRACT, OR TORT, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (i) THE USE OR PERFORMANCE OF THE SITES OR ANY PRODUCTS PURCHASED THEREON; (ii) THE DELAY OR INABILITY TO USE THIS WEBSITE; (iii) THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SERVICES, AND RELATED GRAPHICS CONTAINED ON OR MADE AVAILABLE THROUGH THIS WEBSITE; (iv) THE FAILURE TO PROVIDE THE PRODUCTS OR SERVICES; AND/OR (v) DAMAGES CAUSED BY THE ACTS OR OMISSIONS OF YOU OR ANY THIRD PARTY. THIS PARAGRAPH SHALL APPLY TO THE EXTENT ALLOWED BY APPLICABLE LAW. IN NO EVENT SHALL AUSTIN MEDICAL PRODUCTS, INC.’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED $100.00.
IN NO EVENT IS AUSTIN MEDICAL PRODUCTS, INC. LIABLE FOR ANY DAMAGES CAUSED BY YOUR OR ANY THIRD PARTY’S ACTS OR OMISSIONS. AUSTIN MEDICAL PRODUCTS, INC. IS NOT RESPONSIBLE FOR ANY CONTENT DISTRIBUTED BY YOU THROUGH THE SITES OR ASSOCIATED SERVICES. AUSTIN MEDICAL PRODUCTS, INC. IS NOT LIABLE FOR ANY CONTENT PROVIDED BY THIRD PARTIES OR USERS, INCLUDING ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT, AND THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
4. LINKS TO AND FROM OTHER WEB SITES
Austin Medical Products, Inc.’s Sites may contain links, references to, or other method of access to websites operated by third parties. Austin Medical Products, Inc. does not, either expressly or implicitly, endorse the content on such websites, the third party, or any association it may have with third parties. The links, if any, are provided for your convenience only. Austin Medical Products, Inc. has no control over such web sites, and does not review the content of those websites; therefore, Austin Medical Products, Inc. is not responsible or liable for any content, advertising, products, services, or other materials on or available from such websites. You acknowledge and agree that Austin Medical Products, Inc. is not responsible or liable, either directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, products, services, or other material available on or through any such website. Austin Medical Products, Inc. disclaims all warranties, express or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.
5. CONTENT AND USER MATERIALS
User’s Material. The Sites may have areas which allow users to upload and/or download materials or otherwise communicate. When using any of these areas, you agree not to post, send, transmit, upload, or otherwise publish through the Sites, any materials that (1) interfere with anyone else’s use of the Sites or the privacy of any other user; (2) are defamatory, libelous, abusive, illegal, indecent, obscene, offensive, threatening, or otherwise unlawful; (3) encourage conduct that could be considered a criminal offense or otherwise violate the law; (4) violate anyone’s copyright or other intellectual property right; (5) contain a virus or any other harmful material; (6) contain false or misleading statements; or (7) contain any third party’s personal information, including, but not limited to, first and last name, email address, mailing address, fax number, or telephone number.
Austin Medical Products, Inc.’s Rights to User Supplied Material. Unless otherwise specified in writing by Austin Medical Products, Inc., if you send any information or materials to the Sites, all such information and materials are, and will be treated as, non-confidential and non- proprietary, and therefore, you are waiving any claim that any use by Austin Medical Products, Inc. of such material violates your rights, including privacy, intellectual property, publicity and any similar rights.
Any information or material submitted to the Sites by you may be modified, transmitted, presented, distributed, or published, copied, licensed, disclosed, sold, transmitted, or used by Austin Medical Products, Inc. for any purpose, worldwide, in any medium without compensation to you. Unless otherwise specified in writing by Austin Medical Products, Inc., Austin Medical Products, Inc. is free to use, without any compensation to you, any intellectual property, ideas, know-how, or techniques disclosed in any information or materials provided by you to the Sites for any purpose.
Transmissions. Internet transmissions are not 100% private or secure. You understand that any material or information you send to the Sites may be read or intercepted by others, unless there is a written notice that particular material or information is encrypted.
6. GENERAL LEGAL PROVISIONS
International Laws/Users. Austin Medical Products, Inc. is based in Center Conway, New Hampshire, USA. Austin Medical Products, Inc. makes no claims that the Content is appropriate or may be downloaded outside of the United States. Access to the Content may not be legal by certain persons or in certain countries. If you access Austin Medical Products, Inc.’s Sites from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
The sale, purchase, and use of any of Austin Medical Products, Inc. products are subject to the terms and conditions, warranties, warranty disclaimers, and limitations of liability set forth in any separate written terms and conditions, user manuals, instructions for use, product catalogues, or similar documentation provided by Austin Medical Products, Inc..
Thank you for your cooperation. We hope you find Austin Medical Products, Inc.’s Sites helpful and convenient to use. Questions or comments regarding the Sites should be directed by email to email@example.com, by telephone to (603) 356-7400, or by mail to Austin Medical Products, Inc., PO Box 1830, Conway, New Hampshire 03818.